Refund and Returns Policy

RETURNS

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at contact@bycasablanca.com.

All shipping fees for returns will be paid by the consumer, except in case of shipping errors on our part, defective or damaged merchandise. In the above cases we will pay for the return fees.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

You can always contact us for any return questions at contact@bycasablanca.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately (within 24 hrs) if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Custom products (such as special orders or personalized tems) cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at contact@bycasablanca.com.